Procedure for insurance billing at Vinmec

List of insurance companies having direct billing agreement with Vinmec: click here

Out Patient Department

• Step 1: Patient to fill out the Claim Form (provided by hospital)
• Step 2: Patient to sign invoice and receipt to confirm the services used.

In Patient Department

• Step 1: Patient to fill out the Claim Form (Provided by hospital)
• Step 2: VINMEC contacts the insurance company to obtain a letter of guarantee on patient’s behalf.
• Step 3: VINMEC informs the result to patient.
• Step 4: Patient to sign invoice and receipt to confirm the services used and pay all expenses that are not covered by insurance company (if any)

Note:

• Patient to fill out an Authorization to disclose personal health information (Hospital form).
• Patient to fill out a Commitment for payment (Hospital form) to provide credit card information to the hospital. Your credit card information is confidential at Vinmec.
• This is a mandatory requirement for the insurance company with the (***) mark in the list of insurance partners of Vinmec and Vinmec only accepts credit cards when dealing with these insurers.
• In case insurance companies refuse to pay all or part of the hospital fee incurred, Vinmec will send a notice to patient. If the patient is not able to pay directly at Vinmec, we will direct debit to patient’s credit card.

A deposit can be required from customers in alignment with Vinmec regulation. Customers pay directly to Vinmec after using medical service.