Patients/Family Rights and Responsibilities

Please read carefully Patients/Family Rights and Responsibilities to ensure the benefits during examination and treatment at Vinmec International Hospital.

Rights of patients

Receive medical examination, treatment and care promptly and considerately

• Get a thorough checkup and assessment of your health and medical needs.
• To get a prompt medical examination and treatment; to be monitored and cared for.
• To obtain a thorough medical evaluation and therapy that is suited to the patient's condition and needs.
• To choose or refuse medical examination and treatment; to engage in the medical examination and treatment procedure.
• Get comments and feedback on medical and other hospital services.
• In pain evaluation and management, gain respect and support.
• To appoint a representative to exercise and defend the patient's rights and responsibilities.
• Policies and regulations are given top priority.
• Supported access to medical services outside the hospital.

Personal values and views are respected.

• Respected, fairly treated, and courteously treated
• Privacy, emotional, social, cultural, and religious requirements are all respected.
• Maintain the confidentiality of your personal and medical information.

Safeguarded

• Safe from physical damage.
• Risks are mitigated, and asset protection is facilitated.
• To receive medical services that ensure service quality and patient safety.

Provided information

• Be seen by a doctor and properly informed about the disease, treatment options, chances of success, recovery, repercussions if not treated, and any hazards.
• Be completely informed and explained about the projected medical costs.
• Before providing any medical care services, patients and families are given information in plain language to help them make decisions (agree or disapprove).
• To be able to identify the doctor and medical personnel in charge of treatment and care.
• Be informed about prescription medications, including side effects and adverse reactions.
• Get health information and advice.
• Learn how to provide comments on the quality of hospital services.

Patients' and families' responsibilities

• Provide correct information to medical personnel in charge of and accountable for the declared data.
• Follow all hospital regulations.
• Participate in medical examinations and treatments with medical personnel.
• All hospital fees must be paid in accordance with hospital policies.
• Respect medical personnel and other patients' rights.
• When assigned, keep your personal belongings, personal possessions, and hospital property safe.
• Accept responsibility for refusing or failing to follow medical staff's treatment and recommendations.