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Accepted insurance Payment procedures

Health insurance benefits are accepted at all hospitals within the Vinmec Healthcare System as follows:

Pacific Cross Vietnam One Member Limited Liability Company
AIG Travel Assist, Inc., (Malaysia)
Aetna International Inc
Allianz Partners SAS
AP Companies Global Solutions Ltd
April Vietnam Company Limited
Asian Asisstance (Thailand) Co., Ltd
Assit - Card Smalline Corporation
B.H Assist CO., LTD
Bak Corporation
Balt Assistance
BaoViet Insurance Corporation
Best Service Group Co.Ltd
Cambodia VietNam Insurance PLC (CVI)
CIGNA International Corporation
CMN Global Inc.- Europ Assistance Holding SA
Euro-Center (Thailand) Co., Ltd
FTCCLAIMS Joint Stock Company
Global Benefits Group, Inc
Healix International
Hung Vuong Assurance Corporation
Insmart Company Limited
International SOS
Leapstack Vietnam Limited Liability Company
MedAssist International (MAI)
Medical Assistance Limited
MSH China
MSH International (Luma Health)
Papaya Viet Nam Company Limited
Prestige International (S) Pte Ltd
Remed Assistance
South Asia Services (SAS)
Trails of Indochina Company
Wellbe Vietnam Co., Ltd
William Russell LTD

Direct Payment

Outpatient Department

• Step 1: Patient completes the Compensation Request Form (provided by the hospital).

• Step 2: Patient signs the invoice and receipt to confirm the services used.

Inpatient Department

• Step 1: Patient fills out the Compensation Request Form (provided by the hospital).

• Step 2: Vinmec contacts the insurance company to obtain a guarantee letter on behalf of the patient.

• Step 3: Vinmec informs the patient of the outcome.

• Step 4: Patient signs the invoice and receipt to confirm the services used and settles any expenses not covered by the insurance company (if applicable).

Note*

• Patient completes the Authorization for Disclosure of Personal Health Information form (provided by the hospital).

• Patient completes the Payment Commitment form (hospital form) to provide credit card information to the hospital. Your credit card information is secure at Vinmec.

• This is a mandatory requirement for insurance companies marked with (***) in Vinmec's list of insurance partners, and Vinmec only accepts credit cards when transacting with these insurance companies.

• If the insurance company declines to pay all or part of the incurred fees, Vinmec will notify the patient. If the patient is unable to pay directly at Vinmec, we will directly charge the patient's credit card.

Indirect Payment

Patients may be required to make a deposit according to Vinmec's regulations. Patients pay Vinmec directly after using medical services and will be provided with the following documents to claim insurance reimbursement:

List of documents provided by the hospital	Outpatient Department	Inpatient Department
VAT invoice (official stamp)
List of service fees
Description of medical expenses/Package service breakdown	Provided upon patient's request at the time of signing the service package contract or after discharge (especially applicable to patients using Maternity/Childbirth packages).
Medical report	(Not applicable to Maternity/Childbirth packages)
Prescription (if any)
Doctor's orders, test results (as required by the insurance company)
Discharge summary
Surgical records (if any)