Conplaints and dispute resolution policy

1. Applicable law and dispute settlement authority

This Agreement is governed by the laws of Vietnam. Any dispute arising in the course of using your Services with Vinmec will be resolved in a competent Vietnamese court, in accordance with the applicable laws of Vietnam.

2. Time limit for settlement of complaints and dispute

Any claim or dispute arising out of this Agreement, within the jurisdiction of Vinmec, must be submitted to Vinmec within 01 (one) month from the date on which the action occurred leading to such claim or dispute.

3. Conditions and settlement method for complaints and disputes

We only support and resolve your complaints and disputes within the jurisdiction of Vinmec in accordance with the law of Vietnam provided that you provide adequate, truthful and accurate information when registering your account.

Regarding disputes among users or between user and Vinmec, we will resolve complaint and dispute based on the system's records. Accordingly, we will protect the maximum benefits for users who register sufficiently as prescribed.

4. Process of receiving and handling complaints and dispute

When there is any complaint, please do:

• Send email to email: info@vinmec.com, or:
• Call Hotline: 0243 975 0028

Vinmec's complaints-receiving department will contact you to clarify the request, confirm the incident within 24 hours from the time your feedback is received. At the same time, Vinmec will provide an estimated timeframe for responding with the outcome or proposed resolution to the related issues. The estimated timeframe will not exceed 3 working days for service-related matters and 5 working days for professional (medical) matters.

Vinmec has the right to ask you to provide information and evidence related to the complaint to verify and clarify the matter, from which there is a suitable solution.

All disputes arising will be resolved through negotiation and negotiation.

To arrange an appointment, please call HOTLINE or make your reservation directly HERE. You may also download the MyVinmec app to schedule appointments faster and manage your reservations more conveniently.