The ethical principles of the Vinmec Healthcare System are intended to ensure that all activities conducted by Vinmec employees comply with ethical standards stipulated in:
- Medical Ethics regulations issued by the Ministry of Health
- Code of Conduct for civil servants, public employees, and workers in healthcare facilities issued by the Ministry of Health
- General Internal Regulations of Vingroup/Vinmec
1. Organizational ethical principles
1.1. Principle that all organizational activities must align with Vinmec Healthcare System’s vision, mission, and core values
+ Vision: To become a world-class academic healthcare system founded on three pillars: breakthrough research, outstanding treatment quality, and exceptional patient care services.
+ Mission: Providing care through talent, medical ethics, and compassion.
+ Core Values:
- Creativity: Continuously innovating and creating to provide the best solutions for patients.
- Responsibility: Taking the highest level of responsibility toward patients and their families in terms of medical ethics, skills, knowledge, and professional standards at Vinmec.
- Trustworthiness: Committed to doing only what is best for patients, ensuring the highest level of trust within the community.
- Excellence: Striving for the highest quality of service and the best treatment processes.
1.2. Principle of compliance with the law
Vinmec conducts clinical, research, and business activities in accordance with Vietnamese laws governing business management and healthcare services.
1.3. Principle of fairness
Everyone shall be treated fairly and without prejudice in recruitment and in patient care and treatment, with no discrimination for any reason.
1.4. Principle of benefit optimization
Resources must be allocated and utilized reasonably, fairly, and transparently to ensure the greatest effectiveness and benefit for the largest number of people.
1.5. Ethics in Business
- The hospital publicly discloses ownership information and any conflicts of interest, if applicable.
- Information regarding services and costs must be honestly disclosed to patients.
- Financial and business programs must not negatively affect treatment and care quality.
2. Ethical principles in healthcare
2.1. Patient autonomy
The hospital shall provide patients (or their legal representatives) with complete, accurate, and timely information regarding diagnosis, prognosis, reasonable options, risks and benefits of each treatment option, and consequences of refusing treatment, enabling them to make informed decisions and collaborate in planning and implementing treatment and care.
2.2. Best interests of the patient
- Healthcare decisions must be made in the patient’s best interests, determined based on the following:
- Consistency with the patient’s known needs, beliefs, and values
- Improvement of the patient’s condition or prevention of deterioration
- Minimization of pain and discomfort
- Consideration of risks versus potential benefits
- Suitability with the patient’s financial capacity
2.3. Conscientious objection
Healthcare workers are not required to participate in care activities that conflict with their professional judgment or deeply held personal values and beliefs, as such participation may potentially harm patients. Doctors and nurses should identify situations that may conflict with their values and beliefs and proactively discuss with their direct managers how to balance personal values and beliefs with work responsibilities in order to ensure the best interests of both patients and healthcare workers.
2.4. Transparency in Communication with Patients
- Provide complete, accurate, and timely information regarding the patient’s health status, diagnosis, treatment plan, and estimated costs.
- Use clear, easily understandable language that is appropriate to the patient’s level of comprehension and avoids confusion.
- Proactively inform patients of any changes in the treatment plan or additional costs incurred.
- Do not withhold or delay the disclosure of medical incidents or any issues that may affect patient safety.
- Respect patients’ rights to ask questions and to make treatment decisions based on the information provided.
2.5. Transparency in Handling Conflicts and Complaints
- Receive all feedback/complaints with objectivity, respect, and without bias.
- Ensure that the handling process is clear, consistent, and traceable.
- Provide timely updates to patients/clients on the progress and outcomes of complaint resolution.
- Do not avoid responsibility; acknowledge errors when evidence is present and take appropriate corrective actions.
- Maintain confidentiality of information related to complaints while ensuring transparency in the resolution outcomes.
- Encourage staff to report conflicts and incidents honestly; do not penalize good-faith reporting.
2.6. Patient Confidentiality
- All information regarding a patient’s health and treatment must be kept confidential.
- Staff may only share patient information with third parties with the patient’s consent and approval from the authorized personnel.
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