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Entry Requirements for Vietnam

Visa & Entry Requirements

International patients traveling to Vietnam should ensure they meet the latest immigration requirements before departure. Depending on your nationality, you may be eligible for visa exemption or an e-Visa, while some travelers may need to apply for a visa through a Vietnamese Embassy or Consulate.
 
An e-Visa is available for most nationalities and is valid for up to 90 days, with both single-entry and multiple-entry options.

Required Travel Documents

 
To ensure a smooth arrival in Vietnam, please prepare the following documents before your trip:
  1. A valid passport
  2. A valid visa or visa exemption documentation
  3. Return or onward flight ticket
  4. Accommodation information in Vietnam
We also recommend bringing your recent medical records, international health insurance information (if applicable), and the contact details of your Vinmec Medical Tourism Coordinator.

Health Requirements

Vietnam currently does not require international travelers to present COVID-19 vaccination certificates or testing results upon entry.
 
However, patients are encouraged to review the latest travel and public health advisories before departure. Depending on the season, some regions may experience mosquito-borne illnesses such as dengue fever, so appropriate preventive measures are recommended.
Safety & Security in Vietnam

Stay Safe in Vietnam

Vietnam is a safe and welcoming destination for international patients. To help you enjoy a comfortable and worry-free medical journey, we recommend following a few simple safety precautions.

Personal Safety

  • Keep your passport and valuables in a secure place.
  • Avoid carrying large amounts of cash.
  • Use trusted transportation services such as Green SM, Grab, or transportation arranged by Vinmec.

Emergency Contacts

If you need urgent assistance while in Vietnam, you may contact:
 
  • 115 – Medical Emergency/ Ambulance
  • 113 – Police
  • 114 – Fire & Rescue

Your Safety at Vinmec

Vinmec is committed to providing a safe and international-standard healthcare experience through:
 
  • Patient privacy and confidentiality
  • A safe and secure treatment environment
  • Strict infection prevention and control
  • International patient safety standards
To understand Vinmec better -> Welcome to Vinmec International Hospital
Health Advisory & Infectious Disease

Health Preparation Before Traveling

Before traveling to Vietnam, we recommend that you:
 
  • Consult your physician before departure.
  • Complete a general health assessment if you have underlying medical conditions.
  • Share your medical history and treatment records with Vinmec in advance.

Health Considerations in Vietnam

While Vietnam is a safe destination, some seasonal health risks may occur:
  • Dengue Fever: Prevent mosquito bites, especially during the rainy season.
  • Seasonal Respiratory Infections: Wear a mask in crowded places if needed.
  • Food & Water Hygiene: Drink bottled water and choose well-cooked food.

Recommended Vaccinations

Although no vaccinations are required for entry into Vietnam, the following are recommended before travel:
 
  • Seasonal Influenza
  • Hepatitis A & B
  • Tetanus (especially before surgery)
 
Please remember to:
 
  • Bring enough personal medications for your stay.
  • Carry prescriptions (English preferred).
  • Prepare recent medical records, laboratory results, and imaging.
  • Inform Vinmec of any allergies or special medical conditions before arrival.
 
See more information
Travel Consultation & Assistance Services

Travel Planning

To ensure a smooth medical journey, we recommend contacting Vinmec before booking your trip.Our team will help you:
 
  • Plan your travel based on your treatment schedule.
  • Confirm your arrival and recovery timeline.
  • Coordinate your medical appointments before arrival.

Flight Assistance

Vinmec can provide travel guidance to help you plan your journey.

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Choosing direct flights whenever possible.

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Informing us in advance if you require wheelchair, oxygen, or special assistance during your flight.

Accommodation

We can assist you in selecting accommodation that best suits your treatment and recovery needs, including:

Transportation

To make your journey more convenient, Vinmec can help arrange:
  • Airport transfers
  • Transportation between your accommodation and the hospital
  • Private transportation upon request

Need assisstance?

Pre-Travel Medical Checklist

Before You Travel

Proper preparation helps ensure your medical journey is smooth and efficient. Before traveling to Vietnam, we recommend reviewing your travel documents, medical records, medications, and financial arrangements to avoid unnecessary delays during your treatment.
 
Your first trip to vietnam? Download the Pre-Travel Readiness Checklist

Travel Documents

Before departure, please ensure you have a valid passport, an appropriate visa (or visa exemption), your flight itinerary, Vinmec appointment confirmation, and accommodation details. These documents will help facilitate your entry into Vietnam and your admission to the hospital.

Medical Records

Providing complete medical information allows our physicians to better understand your condition and prepare an appropriate treatment plan. Please bring your recent medical records, laboratory results, diagnostic imaging, current medications, and any relevant treatment history.

Medications

Bring enough personal medications for the entire duration of your stay in Vietnam. We also recommend carrying prescriptions (preferably in English) and any personal medical devices you may require during treatment or recovery.
 

When Carrying Medication(s) While Traveling

  • You have to declare to customs authorities if carrying:
    • Narcotic drugs
    • Psychotropic substances
    • Drug precursors used for medical purposes

Here is the list of medications classified as narcotic drugs, psychotropic substances, drug precursors according to the law of Vietnam (Click here).

  • Carry only the permitted quantities under Vietnamese regulations:
  • Narcotic drugs: less than a 7-day supply
  • Psychotropic drugs/precursors: less than a 10-day supply

Compliance helps you avoid legal issues and ensures a smooth journey.

Payment & Insurance

Please prepare your preferred payment method and any international health insurance documents, if applicable. Patients are also encouraged to budget for personal expenses or additional medical care that may arise during their stay.
Your choice of Insurance

Health Preparation

Before traveling, ensure you are medically fit for your journey by consulting your physician if necessary. Sharing your medical history and any underlying health conditions with Vinmec in advance allows our medical team to provide the most appropriate care upon your arrival.
 

Rights and Responsibilities of Patients and Their Family Members

Please carefully review the Rights and Responsibilities of Patients and Their Family Members to ensure that your rights are protected during medical examination and treatment at Vinmec International General Hospital. Click here
 
 

Airport & Arrival Assistance Services
Arrival Procedures in Vietnam
After landing at an international airport in Vietnam, patients will generally complete the following procedures:
 
A simple 3-step process to guide you from arrival to exit
1
Passport and visa verification at Immigration
→
2
Baggage collection
→
3
Customs clearance
where applicable
 
Patients are encouraged to keep their passport, visa, medical documents and hospital contact information easily accessible during arrival.
 
Special Assistance
 
For patients with medical conditions or mobility limitations, Vinmec may assist in coordinating suitable support, such as:
 
  • Wheelchair assistance
  • Support for elderly patients
  • Support for post-surgical patients or patients with chronic conditions
  • Coordination related to personal medical equipment
(Important!) Patients are recommended to inform Vinmec at least 48–72 hours before arrival and provide relevant medical information in advance. Airline-specific requirements for medical devices or equipment should also be checked before travel.
If you require any special assistance, please let Vinmec know by filling our Intake Form
 
Travel or Schedule Changes
 
If there are flight delays, arrival time changes, lost baggage or changes in transportation plans, patients should promptly notify Vinmec International Patient Services so support arrangements can be adjusted.
 
Monday – Friday | 7:30am – 4:30pm
Phone: +84 24 3974 3556
E-mail: v.medtour@vinmec.com
Address: No. 458 Minh Khai Street, Vinh Tuy Ward, Hanoi City, Vietnam
Treatment Journey Support Services
Language, Accommodation & Companion Support
 
Vinmec provides coordination support to help international patients communicate effectively, arrange suitable accommodation, and receive practical assistance throughout their treatment journey in Vietnam.
 
Interpreter & Language Support
 
Vinmec supports international patients with language assistance to help ensure clearer communication with healthcare teams.
 
  • English-language communication support
  • Interpreter assistance during consultation and treatment
  • Basic explanation of medical instructions and hospital procedures
  • Communication support through International Patient Coordinators
 
Interpreter availability may vary depending on language requirements and operational arrangements.
 
Accommodation Support
 
For patients requiring extended treatment or recovery, suitable accommodation can help improve comfort and convenience during their stay.
 
Explore our Vinpearl
 
Support for Family Members & Companions
 
Vinmec understands that family members and caregivers may play an important role in supporting patients during treatment and recovery.
 
  • Guidance on suitable accommodation options
  • Transportation-related information and coordination
  • Assistance with treatment schedule coordination
  • Emergency contact guidance
  • Communication support when needed
 
Special Assistance
 
Patients with specific medical, physical, cultural, or personal needs are encouraged to inform Vinmec in advance.
 
If you require any special assistance, please let Vinmec know by filling our Travel Assistance Request Form

Patient Rights & Responsibilities
Patient Rights & Responsibilities
 
Vinmec is committed to providing patient-centered care based on respect, safety, privacy, and clear communication. International patients are encouraged to understand their rights and responsibilities throughout the treatment journey. See more
 
Respectful & Equitable Care
 
Patients have the right to receive care with respect, dignity, and fairness, without discrimination.
 
  • Safe and appropriate care environments
  • Respect for patient privacy, dignity, and personal values
  • Reasonable support for language, cultural background, or special needs, depending on operational availability
 
Information About Treatment
 
Patients have the right to receive clear and understandable information about their medical condition and care plan.
 
  • Diagnosis and medical condition
  • Proposed treatment plan
  • Potential benefits and risks
  • Alternative options, where appropriate
  • Estimated treatment costs
  • Expected recovery timeline and prognosis
 
Consent or Refusal of Treatment
 
Patients have the right to accept or refuse treatment within the scope permitted by applicable regulations. Before making a decision, patients may receive information about:
 
  • Medical benefits and risks
  • Possible consequences of delaying or refusing treatment
  • Required consent documentation before procedures, surgery, or specialized treatment
If a patient is unable to make medical decisions independently, a legally authorized representative may participate in decision-making in accordance with applicable regulations and hospital policies.
 
Privacy & Confidentiality
 
Vinmec is committed to protecting patient personal information and medical confidentiality. Patients have the right to:
 
  • Protection of medical records and health information
  • Privacy during consultation, treatment, and hospitalization
  • Information about how their medical data may be used or shared
 
Feedback, Concerns & Complaints
 
  • Patients have the right to provide feedback, request support, or submit complaints about their care or service experience.
  • Patients are encouraged to contact healthcare staff or International Patient Coordinators promptly so concerns can be reviewed and supported in a timely manner.
  • All feedback and complaints are managed according to Vinmec’s internal review and resolution processes.
Having complaints? Let us hear about it
Medication Management
Medication Safety
 
Vinmec applies medication management processes to support safe medication use, appropriate treatment administration, and reduction of medication-related risks throughout the patient care journey.
 
Medication Safety During Treatment
 
  • Verification before dispensing and administration
  • Review of allergies and previous adverse reactions
  • Assessment of drug interactions and contraindications
  • Monitoring for medication-related reactions
  • Clear medication instructions before discharge
For inpatient care, medications are managed and administered according to physician orders. Certain high-risk medications may require additional safety controls in accordance with hospital protocols.
 
Information Patients Should Provide
 
To support safe and accurate treatment, patients are encouraged to provide complete information about:

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  • Current prescription medications
  • Vitamins, supplements, herbal or traditional medicine products
  • Medication allergies or adverse reactions
  • Chronic medical conditions
  • Previous reactions to anesthesia or antibiotics, where applicable
Patients should bring current prescriptions or a medication list and avoid stopping or changing medications without physician guidance.
 
Patient’s Role in Medication Safety
 
Patients play an important role in safe medication management. Vinmec encourages patients to:
 
  • Confirm medication names if unclear
  • Ask about the purpose of medications
  • Report unusual symptoms or reactions promptly
  • Follow medication and follow-up instructions carefully
  • Avoid using additional medications outside physician recommendations
Financial & Insurance Information During Treatment
Cost Transparency & Insurance Support
 
Vinmec aims to provide international patients with clear financial information and insurance support throughout the treatment journey.
 
Cost Transparency
 
Patients may receive information about:
 
  • Estimated treatment costs
  • Services included in the proposed treatment plan
  • Additional costs for tests, medications, or procedures, where required
  • Deposit and payment policies
Final costs may vary depending on the patient’s actual medical condition, treatment progress, length of stay, or additional care needs. Services outside the original treatment plan may require further confirmation before proceeding.
 
Patients are encouraged to discuss financial questions with their International Patient Coordinator or the Finance Team before and during treatment.
 
International Insurance Support
 
Vinmec may assist with international insurance or guarantee of payment arrangements, depending on each insurance provider’s policy. Support may include:
 
  • Insurance validity verification
  • Confirmation of coverage scope
  • Guidance on required insurance documents
  • Communication support with insurance providers, where appropriate
Insurance benefits depend on the patient’s individual policy. Some services may not be covered, and certain treatments may require advance payment followed by reimbursement claims.
 
Patients should prepare their insurance card, passport or identification document, and any additional documents required by the insurer.
 
Deposits & Payment Methods
 
Depending on the treatment type or insurance arrangement, patients may be required to make:
  • Pre-admission deposits
  • Stage-based payments during treatment
  • Payments for services outside insurance coverage
Vinmec supports multiple payment methods, including international credit cards, bank transfer, and direct payment in accordance with hospital policy.
 
Patients are encouraged to check card limits, payment availability, and possible international transaction fees before treatment.
 
Additional Costs During Treatment
 
Treatment plans and costs may change due to clinical findings, treatment progress, intensive monitoring, prolonged hospitalization, or complications. Additional costs may include:
  • Medications or medical supplies
  • Laboratory tests or imaging
  • ICU care or intensive monitoring
  • Treatment outside the original plan
Where appropriate, patients will be informed of significant medical or financial changes during care.
 
Patients using international insurance should confirm documentation requirements with their insurance provider before treatment, especially if English-language documents or insurer-specific forms are required.

Discharge Process
Discharge, Recovery & Follow-up Care
 
Before leaving Vinmec, international patients will receive clinical assessment, recovery guidance, and necessary documentation to support a safer transition from hospital care to continued recovery.
 
Clinical Assessment Before Discharge
 
Before discharge, the treating physician will assess the patient’s recovery status and ability to continue care safely outside the hospital. The assessment may include:
 
  • Current clinical condition
  • Treatment or surgical outcomes
  • Mobility and daily activity capability
  • Ongoing care requirements
  • Readiness for long-distance travel or air travel
 
Discharge Instructions
 
Patients may receive clear instructions to support recovery after leaving the hospital, including:
 
  • Medication guidance
  • Wound care or post-procedure care
  • Nutrition and activity recommendations
  • Activity restrictions, where applicable
  • Follow-up appointments or remote monitoring plans
  • Warning signs that require medical attention
 
Medical Reports & Documentation
 
After treatment, patients may receive:
 
  • Treatment or discharge summary
  • Prescription medications
  • Laboratory or imaging results
  • Post-treatment care instructions
  • Documents for insurance claims or continued care in the home country, where appropriate
Patients are encouraged to keep all medical records to support follow-up care after returning home. Certain documents may be available in English depending on hospital scope and operational support.
 
Follow-up Care
 
Vinmec encourages patients to stay in contact after treatment to support recovery monitoring and continuity of care.
 
Post-discharge support may include:
 
  • In-person or remote follow-up consultation, where appropriate
  • Recovery status monitoring
  • Assistance with treatment-related questions
  • Guidance on additional follow-up or continued care
Patients should contact Vinmec promptly if they experience high fever, unusual bleeding, worsening pain, difficulty breathing, signs of infection, or medication-related reactions.
Medical Reports & Documentation
Medical Documentation & Records Support
 
After treatment or discharge, Vinmec may provide relevant medical documents to support recovery, follow-up care, insurance claims, and continuity of care after patients return home.
 
Documentation Support for International Patients
 
For international patients, certain medical documents may be available in English depending on hospital scope and operational support.
 
Medical information may be presented using standardized clinical terminology to support continued care with healthcare providers in the patient’s home country.
 
Patients are encouraged to confirm documentation requirements with their insurance provider or home-country healthcare facility before treatment and retain complete medical records throughout recovery.
 
Documents for Insurance & Follow-up Care
 
Patients should keep important documents such as:
 
  • Financial invoices and payment receipts
  • Prescriptions
  • Treatment summaries
  • Laboratory or imaging results
NOTES:
 
* These documents may be required for insurance claims, reimbursement requests, follow-up care, or continued treatment after returning home.
 
* For surgical or long-term treatment cases, complete medical documentation is especially important to support continuity of care.
 
Privacy & Confidentiality
 
Vinmec is committed to protecting patient personal information and medical records in accordance with applicable laws and internal information management procedures.
 
Medical information is shared only for treatment, continuity of care, with proper patient authorization, or where required by law.
Follow-up Care & Teleconsultation Services
Follow-up Care & Continuity of Care
 
After discharge or returning home, patients may require continued follow-up to support recovery, monitor treatment outcomes, and maintain continuity of care.
 
Follow-up & Teleconsultant Options
 
Depending on the patient’s condition and treatment plan, follow-up care may include:
 
  • In-person follow-up visits at Vinmec
  • Teleconsultation or teleconsultation services
  • Remote review of laboratory or imaging results
  • Support through International Patient Coordinators, where appropriate
 
When to Seek Medical Attention
 
Patients should contact Vinmec or the nearest healthcare facility promptly if they experience:
 
  • High fever
  • Increasing or unusual pain
  • Difficulty breathing
  • Unusual bleeding, swelling, or redness
  • Medication-related reactions
  • Signs of infection or post-treatment complications
Patients are encouraged not to delay follow-up when concerning symptoms occur.
Complaints & Resolution Process
1. Commitment to Support & Patient Feedback
 
Vinmec Healthcare System is committed to providing a safe, transparent, and patient-centered healthcare experience for international patients.
 
During treatment or after discharge, patients and accompanying persons may:
 
  • Provide feedback
  • Report concerns or issues
  • Request additional support
  • Submit complaints related to treatment or service experience
Vinmec encourages patients to:
 
  • Communicate concerns promptly when issues arise
  • Contact healthcare staff or International Patient Coordinators directly if urgent assistance is required
2. Types of Issues That May Require Support
 
Feedback or complaints may relate to:
 
  • Treatment or care processes
  • Communication or information support
  • Medications or post-treatment instructions
  • Administrative or financial matters
  • Insurance or medical documentation
  • Patient or companion experience during care
3. Feedback & Complaint Review Process
 
When feedback or complaints are received, Vinmec may:
 
  • Review and verify relevant information
  • Coordinate with appropriate clinical or administrative departments
  • Provide updates regarding review status where appropriate
  • Support clarification of information or next-step guidance
Depending on the nature and complexity of the matter:
 
  • Resolution timelines may vary
  • Certain cases may require additional clinical or administrative review before final response
4. Support for International Patients
 
For international patients:
 
International Patient Services teams may assist with communication, coordination, and follow-up related to concerns raised during treatment or after returning home.
 
Support may include:
  • Communication and coordination assistance
  • Follow-up support related to ongoing concerns
  • Assistance regarding medical records or treatment documentation where appropriate
  • Support related to continuity of care after discharge
5. Privacy & Confidentiality
 
Information related to feedback or complaints will be managed according to patient privacy policies and applicable internal confidentiality procedures.
 
Information may only be shared:
 
  • For purposes of review and resolution
  • With relevant authorized departments
  • Or where required by applicable legal or regulatory obligations
6. Commitment to Quality Improvement
 
Patient and companion feedback is considered an important part of Vinmec’s quality improvement process.
 
Feedback may be used to help:
 
  • Improve quality of care
  • Strengthen patient safety practices
  • Enhance international patient experience
  • Improve operational processes and care coordination
Conplaints and dispute resolution policy