Phu Quoc Emergency Medical Services Center

Bai Dai Area, Phu Quoc Special Zone, An Giang Province, Vietnam

1800 1500

Overview

The Phu Quoc Emergency Medical Services (EMS) Center serves as the central coordination and response hub for all emergency cases across Phu Quoc Island. It is implemented under the framework of the National Pre-hospital Emergency Care Development Project.

The Center is responsible for triage, consultation, and dispatching ambulances and medical personnel to emergency scenes in the shortest possible time — a crucial function given the island’s elongated terrain and the many remote areas located far from medical facilities.

This is the first public–private emergency coordination model in Vietnam, jointly implemented through close collaboration between public health authorities and private healthcare providers:

An Giang Department of Health: Provides strategic direction, professional supervision, approval of implementation plans, and integration of the EMS system with the local healthcare network.
Vingroup & Vinmec Phu Quoc: As the pioneering private healthcare entities participating in the national initiative, they are responsible for operating the 115 dispatch center and conducting EMS training programs.
Public and private healthcare facilities on the island: Collaborate by sharing human resources, vehicles, and data to ensure the system operates in a coordinated and unified manner.

The emergency response team consists of one driver, one nurse, and one pre-hospital emergency physician.

Details:

Pre-hospital emergency physician: Must hold at least a general practitioner degree with a valid medical practice license.
Nurse: Must hold a college or bachelor’s degree in nursing and have a minimum of two years’ experience working in emergency or intensive care units at hospitals.
Ambulance driver: Must hold a Class D driver’s license, be familiar with the geography of Phu Quoc, and be trained and certified in Basic Life Support (BLS) and First Aid.

Operation hours: 24/24 (Including Saturday, Sunday, public holidays / Tet)

Services encompass crucial time-sensitive interventions such as:
Trauma care
Acute stroke care
Acute coronary syndrome care
Acute respiratory distress syndrome management
Acute circulatory failure management
Expedited inter-hospital emergency transfers
Services encompass acute care interventions for critical and urgent conditions, including:
Sepsis/septic shock management as per the international Surviving Sepsis Campaign (SSC) – sepsis bundle
Acute kidney injury screening and management based on US standards
Emergency interventions for respiratory failure, circulatory failure, acute gastrointestinal bleeding, obstetric emergencies, urological emergencies, and more

More...

Operation Center:

One functional operations room, equipped with:

Two 115 hotline landlines dedicated to pre-hospital emergency calls
Two computers with 5G internet connection
One telemedicine connection system
One call center operator on duty 24/7, working in three shifts with four teams

Satellite Station:

Includes one functional building serving as an emergency station, comprising:

One computer with 5G internet connection
One functional room for medical supply and equipment storage
Two on-call rooms for pre-hospital emergency teams

Ambulance:

Ambulances are equipped to international standards, meeting the Vietnamese Ministry of Health’s QCVN 31:2012/BYT regulations, the European EN 1789:2020 standard, and the recommendations of the World Health Organization (WHO) and the American Heart Association (AHA).

Each ambulance is equipped with a dedicated ventilator, an integrated defibrillator with monitor, a portable FAST ultrasound machine, and a 12-lead ECG device with remote connectivity.
Additional equipment includes a video laryngoscope for intubation, trauma immobilization devices, and a full oxygen and resuscitation toolkit.

All equipment is compact, water- and dust-resistant, and vibration-proof, making it suitable for pre-hospital and field emergency environments.